Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy describes how we collect, use, and protect your personal information when you use our Italian pizza delivery service website. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our pizza delivery services:

Personal Information: Name, email address, phone number, delivery address, and payment information when you place an order
Order Information: Details about your pizza orders, preferences, special instructions, and order history
Technical Information: IP address, browser type, device information, and website usage data through cookies and similar technologies
Communication Data: Records of your communications with our customer service team
Location Data: Delivery address and GPS coordinates for accurate delivery services

How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your pizza orders
Communicating with you about your orders and delivery status
Providing customer support and responding to inquiries
Improving our services and website functionality
Sending promotional offers and updates (with your consent)
Ensuring food safety and quality control
Complying with legal obligations and preventing fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance: To fulfill our pizza delivery services
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with food safety regulations and tax requirements

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

Delivery partners to fulfill your orders
Payment processors to handle transactions securely
Service providers who assist with website operations and customer support
Legal authorities when required by law or to protect our rights

Important: All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access: Request information about your personal data we hold
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Opt-out of certain data processing activities
Right to Withdraw Consent: Revoke consent for marketing communications

Data Security and Retention

We implement robust security measures to protect your personal information, including encryption, secure servers, and regular security assessments. We retain your data only as long as necessary to provide our services and comply with legal requirements. Order information is typically retained for accounting purposes for seven years, while marketing preferences are kept until you withdraw consent.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings. Essential cookies are necessary for website functionality, while optional cookies require your consent.

International Data Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

For any questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer through the contact methods available on our website.