By accessing and using our Italian pizza delivery service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our pizza delivery service. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
Users must provide accurate and complete information when placing orders, including correct delivery addresses and contact details. You are responsible for:
Our delivery service operates within specified geographical areas and time frames. We reserve the right to refuse service or cancel orders at our discretion. Delivery times are estimates only and may vary due to weather conditions, traffic, high demand periods, or other circumstances beyond our control. We do not guarantee delivery within specific timeframes and are not liable for delays.
Menu items and prices are subject to change without notice. Availability of specific ingredients or menu items may vary, and we reserve the right to substitute items of equal or greater value when necessary.
All content on our website, including but not limited to text, graphics, logos, images, recipes, and software, is the exclusive property of our pizza delivery service and is protected by copyright, trademark, and other intellectual property laws. Users are granted a limited, non-exclusive license to access and use our services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. Our brand name, logo, and proprietary recipes remain our exclusive intellectual property.
Our liability is limited to the maximum extent permitted by law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim shall not exceed the amount paid for the specific order in question.
We maintain food safety standards but cannot guarantee against all possible contamination or allergic reactions. Customers with severe allergies should exercise caution and inform us of their requirements.
Payment is required at the time of ordering or upon delivery. We accept various payment methods as indicated on our platform. Refunds are provided only in cases of order cancellation by us or significant service failures. Refund requests must be made within 24 hours of the incident and will be evaluated on a case-by-case basis.
Any disputes arising from these terms or our services shall be resolved through binding arbitration rather than court proceedings. The arbitration shall be conducted in accordance with established arbitration rules, and the decision shall be final and binding on both parties. Both parties waive their right to participate in class action lawsuits or class-wide arbitration.
Before initiating arbitration, parties must attempt to resolve disputes through good faith negotiations for a period of thirty days.
We collect and process personal information in accordance with applicable privacy laws. Your personal data is used solely for order processing, delivery services, and customer communication. We implement appropriate security measures to protect your information and do not sell or share personal data with third parties except as necessary for service delivery.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of our services after modifications constitutes acceptance of the updated terms. We may terminate or suspend your access to our services immediately for violation of these terms or for any other reason at our sole discretion.
These terms remain in effect until terminated by either party. Upon termination, all rights and obligations cease except those that by their nature should survive termination.